Performance review = A continuous feedback and development process

In the last three years that I’ve managed performance evaluations of support engineers for an IT consulting firm, I’ve been wary of assuming a judgmental stance – either directly or through the feedback process I’ve helped manage. Performance reviews are known to be tedious exercises for all concerned so my objectives for them have been … Continue reading Performance review = A continuous feedback and development process

Resume Writing or Stop it?

This month an assignment meant appraising profiles for an IT support engineer’s role, so much time was spent scanning resumes, talking to applicants, and, gratefully, finalizing hiring of a candidate.  The experience has made me appreciate challenges recruiters must face in preparing interview shortlists. Why only interview shortlists? Well, if this first step can be … Continue reading Resume Writing or Stop it?

How to manage employee exit interviews?

Now that the important ‘whys’ of instituting a planned exit process are covered (in the previous post), I’d like to share my views on the process itself: Short internal (online) process:  An online questionnaire on the company intranet or via email should capture feedback on the overall experience, and this segment of the exit process … Continue reading How to manage employee exit interviews?

If you’re reading those comments, then say so

Enough is being said about engaging audiences through social media channels to create friends and followers. My experience of Twitter even shows me that users are vigilant of feedback to their tweets in that space and making an effort to revert in real time. They don't always succeed but where a DM (direct message) is … Continue reading If you’re reading those comments, then say so